How Long Does Delivery Take? *
All orders receivedbefore 2pm Monday- Thursday will dispatched the same day for next day delivery, (although some orders may be delayed by security checks. Please check your emails, as we may need to contact you prior to processing your order). (EXCEPT NORTHERN IRELAND 2 DAY SERVICE £12). Orders received after 2pm will be processed the next working day for delivery the following day. Orders placed before 2pm Friday will usually be delivered the following Monday (except Bank Holidays). We use Interlink Express as our couriers, who are able to provide you with a one hour window of delivery email and (or) text alert.
If you do not receive your goods within 3 days of confirmation of despatch, (excluding bank holidays/weekends) YOU MUST INFORM US IN WRITING VIA EMAIL, so that we can try to locate your delivery.
We will always strive to deliver as per our times and dates. However these are intended as an estimate only by our couriers and we cannot be held liable for any delays that are out of our control.
What Are The Postage Costs?
Please provide your email & mobile telephone number on your order, to be given a one hour delivery window on the day of your delivery. By providing these details you are consenting to be informed of your delivery time. (This is a much better service for our customers, as you now do not have to wait at home all day, waiting for your parcel to turn up).
All deliveries MUST BE SIGNED FOR and CANNOT be left in sheds etc.
Next day Delivery is FREE ON ORDERS OVER £75 (Except Saturdays & Bank Holidays*): Orders below £75 cost £4.95, U.K, Wales, England & Scotland ONLY COSTS. (NORTHERN IRELAND TWO DAY SERVICE £12.00)
(Where a free delivery is returned (or part returned, to below the free delivery amount), any refund due will be minus our £4.95 normal shipping cost).
Delivery on Saturdays & Sundays are available @ £17.50. We can also ship to the REPUBLIC OF IRELAND on a two day service for £12.00.
Isle of Man, Isle of Wight, Scilly Isles & Scottish Highlands from £12.00 two day service. We can also send via royal Mail to these destinations, but you will not get the text & email service. (Please enquire for current rates prior to placing an order).
If you experience any problems with placing an order for any reason, please do not hesitate to contact us via email.
Copyright 2015 - First Base
Use this form to find things you need on this site